About Talkdesk Conversations
TalkdeskⓇ Conversations Mobile App is a native mobile contact center that puts the power of Talkdesk in an agent’s mobile phone or tablet. Superior call handling on the go: Empower agents to professionally handle customer
TalkdeskⓇ Conversations Mobile App is a native mobile contact center that puts the power of Talkdesk in an agent’s mobile phone or tablet.
Superior call handling on the go:
Empower agents to professionally handle customer conversations on any device. Conversations Mobile App has all the functionality agents expect, including call controls, status settings, dispositions.
Customer service beyond the contact center:
Give every frontline employee the power to deliver exceptional customer experiences by extending Talkdesk beyond the call center to field technicians, outside sales, or location-based workers.
Connect to critical information:
Integrate with your favorite CRM or Helpdesk systems, providing agents with quick access to customer context, and time-saving automations.
Stay in the know:
Stay on top of key performance metrics with reporting options that are designed to help you better manage remote teams and optimize your customer experience.
FEATURES:
- Inbound and outbound calls
- Sending, receiving and managing SMS
- Status synced with Talkdesk ACD
- Dispositions and notes
- Warm and blind transfers
- Conference and agent-to-agent calls
- Managing call recordings
- Voicemails
- Integration with Talkdesk Analytics & Insights
- Integration with Salesforce and Zendesk
- Dark mode and Light mode
- Version for tablets
NOTE:
To learn more about Talkdesk CX Cloud Contact Center Software, go to www.talkdesk.com
Reach out to
[email protected] so we can enable a free 30-day trial!
Previous Versions
Here you can find the changelog of Talkdesk Conversations since it was posted on our website on 2020-11-04 02:31:00.
The latest version is 6.4.8-5369 and it was updated on 2024-04-26 17:25:29. See below the changes in each version.
Talkdesk Conversations version 6.4.8-5369
Updated At: 2024-04-24
Changes: We are continuously improving our app. This release brings some minor bug fixes and stability enhancements.
Talkdesk Conversations version 6.4.0-4968
Updated At: 2023-06-22
Changes: We’ve added the following capabilities:
- Support for 988 calls: Agents will be presented with additional information when 988 is dialed in compliance with US and Canada regulations.
- Present SMS in agent Activities list: the list of agent’s Activities was improved and now also presents SMS activities on the list.
- Support for Android 13
Additionally, we also fixed minor bugs and made some performance improvements to the application.
Talkdesk Conversations version 6.3.1-4856
Updated At: 2023-05-15
Changes: Bug Fixing and Performance Improvements
Talkdesk Conversations version 6.3.0-4725
Updated At: 2023-03-13
Changes: We constantly improve Talkdesk Conversations so you have a great experience with the App.
In this version we introduce:
Voicemail assignment: Now you can assign and unassign voicemails.
Bug fixes and performance enhancements.
Talkdesk Conversations version 5.1.1-2950
Updated At: 2022-04-06
Changes: We constantly improve Talkdesk Conversations so you have a great experience with the App.
This version includes bug fixes and performance enhancements.
Talkdesk Conversations version 5.1.0-2654
Updated At: 2022-02-09
Changes: We constantly improve Talkdesk Conversations so you have a great experience with the App.
In this update, we introduce:
- The ability to select existing tickets in Salesforce and relate them to Talkdesk calls.
- Support to E911 (Enhanced 911) for emergency calls.
- Enhancements to SMS feature.
This version also includes bug fixes and performance enhancements.
Talkdesk Conversations version 5.0.0-2277
Updated At: 2021-12-07
Changes: In this version, we are releasing a new feature that allows you to send, receive and manage conversations with your contacts using SMS. If you would like to have access to this feature, please reach out to your CSM.
Note: After this version, we will no longer support updates to devices which are still using Android 6.0 and Android 7.0. This means that you’ll not be able to download the app from Google Play or update it to the next version.
Talkdesk Conversations version 4.3.0-1829
Updated At: 2021-10-26
Changes: In this version, we updated the name of the app name to Talkdesk Conversations and the app’s icon.
Talkdesk Conversations version 4.2.0-1392
Updated At: 2021-08-03
Changes: We constantly improve Talkdesk Mobile Agent so you have a great experience with the app.
In this update, we introduce:
- The ability to perform Blind Transfers to a desired destination.
- Bug fixes and performance enhancements.
Talkdesk Conversations version 4.1.0-1274
Updated At: 2021-07-14
Changes: We constantly improve Talkdesk Mobile Agent so you have a great experience with the app.
In this update, we introduce:
- Activities: You can now track all interaction records, including missed or abandoned calls, regardless of the device or platform they were handled from.
- Enhancements: Bug fixes and other performance improvements.
Disclaimer
Official Google Play Link
We do not host Talkdesk Conversations on our servers. We did not scan it for viruses, adware, spyware or other type of malware. This app is hosted by Google and passed their terms and conditions to be listed there. We recommend caution when installing it.
The Google Play link for Talkdesk Conversations is provided to you by apps112.com without any warranties, representations or guarantees of any kind, so access it at your own risk.
If you have questions regarding this particular app contact the publisher directly. For questions about the functionalities of apps112.com contact us.
